Job Description
Senior Service Desk Analyst
| Location | Leicester, United Kingdom |
| Salary | £31,000 – £38,000 per annum |
| Job Type | Full time |
| Application Deadline | 13-08-2026 |
The Role
A Leicester organisation is hiring a Senior Service Desk Analyst to join their team, providing first-line technical support to end-users and logging and triaging tickets.
Your Responsibilities
- Building strong working relationships with clients, customers or stakeholders
- Contributing ideas and feedback during team meetings and planning sessions
- Supporting colleagues and, where appropriate, more junior team members
- Assisting with onboarding and training of new starters where required
- Ensuring compliance with relevant policies, procedures and regulations
- Collaborating closely with colleagues across the team to achieve shared goals
- Adapting positively to changing priorities in a fast-paced environment
What You’ll Bring
- Strong communication skills
- Good attention to detail
- A proactive
- Collaborative approach to work. Previous experience in a senior or lead capacity is essential
Perks & Benefits
- Flexible working options considered
- Ongoing training and professional development opportunities
Ready to Apply?
Leicester offers a diverse economy and strong transport links across the Midlands. Submit your application today – we review applications on a rolling basis.
A Bit More About the Role
- Keeping relevant systems and records up to date and accurate
- Flagging risks or issues early and helping to resolve them constructively
- Assisting with onboarding and training of new starters where required
- Championing a culture of continuous improvement within the team
- Following all relevant health and safety guidance at all times
- Adapting positively to changing priorities in a fast-paced environment
- Handling day-to-day queries professionally and in a timely manner
- Supporting colleagues and, where appropriate, more junior team members
- Providing regular updates and reporting to your line manager
- Maintaining accurate records and documentation relevant to the role
- Collaborating closely with colleagues across the team to achieve shared goals
- Taking ownership of tasks from start to finish with minimal supervision
Attached Files
Shortlist
closed.
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