Job Description
Senior Customer Service Team Member
A typical day as a Senior Customer Service Team Member in Nottingham might start with reviewing priorities for the day before diving into the core of the role. A Nottingham organisation is hiring a Senior Customer Service Team Member to join their team, handling customer enquiries via phone, email and live chat and processing orders.
In This Role You Will
- Taking ownership of tasks from start to finish with minimal supervision
- Handling day-to-day queries professionally and in a timely manner
- Flagging risks or issues early and helping to resolve them constructively
- Delivering high-quality work day-to-day, consistent with company standards
- Maintaining accurate records and documentation relevant to the role
- Following all relevant health and safety guidance at all times
- Building strong working relationships with clients, customers or stakeholders
You’ll Need
- Strong communication skills
- Good attention to detail
- A proactive
- Collaborative approach to work. Previous experience in a senior or lead capacity is essential
What You Get in Return
Salary: £29,000 – £34,500 per annum
- Access to wellbeing and employee assistance resources
- A welcoming, inclusive workplace culture
Next Steps
Nottingham offers a strong regional economy and an affordable cost of living. Apply now through this listing – applications close 17-08-2026.
One More Thing
- Building strong working relationships with clients, customers or stakeholders
- Staying up to date with relevant industry knowledge, tools and best practice
- Ensuring compliance with relevant policies, procedures and regulations
- Delivering high-quality work day-to-day, consistent with company standards
- Ensuring all work is completed safely, accurately and to deadline
- Contributing ideas and feedback during team meetings and planning sessions
- Taking ownership of tasks from start to finish with minimal supervision
- Collaborating closely with colleagues across the team to achieve shared goals
- Maintaining accurate records and documentation relevant to the role
- Providing regular updates and reporting to your line manager
- Supporting colleagues and, where appropriate, more junior team members
- Handling day-to-day queries professionally and in a timely manner
- Adapting positively to changing priorities in a fast-paced environment
- Following all relevant health and safety guidance at all times
- Championing a culture of continuous improvement within the team
- Assisting with onboarding and training of new starters where required
- Flagging risks or issues early and helping to resolve them constructively
- Keeping relevant systems and records up to date and accurate
- Building strong working relationships with clients, customers or stakeholders
Attached Files
Shortlist
closed.
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