Job Description
About the Company
The Fuel Store is a progressive Birmingham based business using technology to stay ahead in the market. It focuses on transforming how business is conducted in the fuel and transport sector. The company provides fuel and related products that help customers increase profits improve efficiency and strengthen customer loyalty.
Currently the business facilitates over 60 million litres of fuel annually through its card systems. Founded around 10 years ago it has grown organically and is now entering a rapid growth phase combining organic and strategic expansion. With a new CEO in place the company is focused on scaling operations and increasing profitability through innovative products and fleet management solutions.
Customer Service Coordinator
The Fuel Store is transforming the fleet and fuel industry and is recognised as a leading reseller in the UK. The company prides itself on delivering exceptional customer support that keeps the country moving.
As a family run business with strong growth the company continues to invest in its customer service team. This role offers the opportunity to become a product expert and a key representative of the business while delivering high quality service to customers.
Brief Overview
Permanent full time position
Salary between 26000 and 29000 pounds depending on experience
Location Birmingham city centre with four days in office and one day remote
Responsibilities
Act as the first point of contact for customer queries via email phone and website
Deliver high quality customer service at all times
Process payments and correctly allocate them to accounts
Place replacement orders such as fuel cards
Provide expert product advice and guidance to customers
Generate customer requested reports
Handle escalations and ensure issues are resolved fully
Work closely with second line support teams and suppliers
Update and manage customer information within the CRM system
Maintain accurate customer records
Collaborate with account managers
Explain invoices and billing details clearly to customers
Requirements
At least one year experience in a customer service or contact centre role
Strong communication and listening skills
Ability to troubleshoot and resolve issues effectively
Experience using Microsoft Office including Word Excel and Outlook
Ability to work as part of a team and understand business relationships
Positive attitude and resilience
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