Customer Service Representative

Job Title: Customer Service Representative
Location: Liverpool – Mersey Chambers (Hybrid Working)
Salary: £25,877 – £27,515 + up to £2,000 performance bonus
Schedule: Rotating shifts

Working Hours

This role follows a hybrid working model, with a minimum of three days per week based in the office. You’ll also have the flexibility to attend more frequently if preferred.

Shift patterns rotate as follows:

• Early Shift: 8:00am – 4:30pm
• Mid Shift: 9:00am – 5:30pm
• Late Shift: 11:00am – 7:30pm

Start Your Career in Insurance

This is a great opportunity to begin or develop your career within the insurance sector. You’ll join a busy and supportive inbound contact centre where no two days are the same. The role offers continuous learning, career progression, and a collaborative environment where your contributions are valued.

Key Responsibilities

• Work towards daily and monthly performance targets, contributing to overall team success
• Deliver a high standard of customer service across all interactions
• Handle customer concerns effectively, turning challenges into positive outcomes
• Assist customers with policy enquiries, updates, and changes
• Provide clear, accurate, and helpful information to customers at all times
• Represent the company in a professional and positive manner

About You

• Highly motivated with a strong focus on delivering excellent customer service
• Confident communicator across phone and online channels
• Patient, empathetic, and able to manage sensitive or complex situations
• Target-driven with a proactive attitude towards achieving goals
• Strong attention to detail, particularly when handling customer information

What We Offer

• Structured training and ongoing development to support your career growth
• Opportunities for salary progression based on performance and experience
• A supportive and team-oriented working environment
• A dynamic workplace that encourages learning and personal development

Why Join Us

This role offers more than just a job—it’s a chance to build a long-term career in a growing industry. If you enjoy helping people, working towards goals, and being part of a collaborative team, this could be the right opportunity for you.

About the Company

With over 40 years of experience in the insurance industry, we have grown into a leading provider employing more than 1,700 people across the UK. Our continued success is driven by a strong set of values and a commitment to delivering excellent service.

Benefits

• Up to 35 days’ annual leave (including bank holidays), with options to buy or sell leave
• Access to 24/7 mental health support and counselling services
• Career development opportunities, including training programmes and internal events
• Flexible benefits, including early salary access
• Hybrid working arrangements to support work-life balance
• Employee recognition schemes and social activities

Our Commitment

We are dedicated to creating an inclusive and supportive workplace. Our organisation is recognised for promoting wellbeing, accessibility, and career development for all employees.

Additional Information

• Employment is subject to background checks, including criminal record and financial checks
• Applicants must have at least one year remaining on a valid Graduate or Post-Study Work visa (visa sponsorship is not available)
• We welcome requests for reasonable adjustments during the recruitment process and throughout employment

Apply Now

If you’re ready to take the next step in your career and join a growing, supportive organisation, we encourage you to apply today.