Job Description
Complaints Handler in Sheffield
An established employer in Sheffield is hiring a Complaints Handler. The position offers a salary of £23,000 to £26,500 depending on experience, with structured support from day one.
About the role
In this role you will take ownership of day to day delivery, working closely with colleagues across the organisation. Typical work includes investigating complaints thoroughly and impartially and writing clear final response letters, alongside supporting wider team priorities as they arise. You will be given clear objectives, regular feedback and the tools you need to succeed.
Key responsibilities
- Investigating complaints thoroughly and impartially.
- Writing clear final response letters.
- Identifying root causes and feeding back to teams.
- Meeting regulatory timescales on every case.
- Keep accurate records and produce clear updates for managers and stakeholders.
- Work collaboratively with colleagues and contribute to continuous improvement.
What we are looking for
- Complaint handling or case management experience.
- Excellent letter writing skills.
- A fair and empathetic outlook.
- Strong written and spoken communication skills.
- Good organisation and attention to detail.
- The right to work in the United Kingdom.
Benefits
- 26 days annual leave plus bank holidays.
- Workplace pension scheme.
- Full training and a structured induction programme.
- Ongoing training and development budget.
- Clear progression pathways within the organisation.
How to apply
To apply, submit your CV through the Dunyya application form on this page. The closing date for applications is 22-08-2026. Early applications are encouraged as interviews may take place before the closing date.
Attached Files
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